My Product Career

I'm a results-driven Product Manager with 6+ years of experience leading cross-functional teams to build and scale digital products. My expertise spans growth strategy, AI-driven solutions, UX optimization, and data analytics, with a strong focus on enhancing customer experiences and driving business impact.

I have led product initiatives across consumer lending, AI-powered chatbots, and digital transformation projects, overseeing end-to-end product roadmaps, A/B testing, and large-scale platform migrations. My work has included:

• Launching and optimizing consumer-facing products, improving acquisition funnels, and enhancing payment experiences.
• Spearheading AI-driven initiatives, leveraging automation and data insights to improve decision-making and user engagement.
• Leading strategic growth projects, expanding partnerships, and optimizing digital experiences to increase customer conversion and retention.
• Driving UX and platform modernization, improving self-service capabilities and streamlining user interactions across mobile and web.

Passionate about problem-solving, user-centered design, and data-driven decision-making, I thrive at the intersection of technology, business strategy, and customer experience.

Awards

I have had the priviledge of leading and contributing to industry recognized products, including:

• Citi Personal Loan - Ranked 3rd (730 CSAT) - JD Power Consumer Loan Satisfaction Survey.
• Citi Flex Pay - Ranked 3rd (676 CSAT) - JD Power Buy Now Pay Later Customer Satisfaction Survey.
• Citi Mobile - recognized by Forbes as one of its top mobile banking app.